Trumbull Animal Hospital is now offering telemedicine appointments with Dr. Robertson. Please call for more information 203-268-6231
Dear Clients of Trumbull Animal Hospital,
I hope you and your families are well. I hope you are holding up as much as you can during this stressful time. I’m writing to share with you an update regarding our facility’s precautions during the COVID-19 pandemic.
I feel I need to start by sharing that the staff and myself entered into this field because we are committed to helping animals. Our job is to look out for the wellbeing of your non-human family members. We want to be able to continue to do just that.
My staff and I have been receiving a lot of questions about when clients will be allowed back into the hospital. I fully understand the desire to be with your pet during an exam. I share that desire. Personally, I prefer clients coming into the hospital and being able to have a direct conversation about their pet. I find it much easier to provide the best treatment plan while having a face-to-face conversation with a client. I find it much less personal doing appointments over the phone. As your veterinarian, I have really missed those interactions over the last several months. That said, we have had clients ask when they will be able to enter the building in many different ways, some nice and some not so nice. We have had clients storm in and demand to be seen and threaten to leave the practice if they are not allowed to come into the building with their animal. We understand that this is a trying time for all of us. We ask that you consider the position we find ourselves in at the animal hospital as we try to practice as safely as possible
In addition to animal anatomy, physiology and numerous other areas, my veterinary education provided in-depth training in virology, immunology and disease transmission. I am putting that training to use as I weigh our risks and possible courses of action at the animal hospital. Since mid-March, we have been practicing without clients coming in the hospital. Curbside visits take much longer and require much more staff to complete. As a result the staff and myself have been working since March taking as many appointments as possible. My staff and I have been working without lunch or breaks in order to get everyone in. We have been backlogged with appointments and have offered drop offs to accommodate sick animals. I can say the staff has worked incredibly hard to maintain the highest caliber of care for your pets.
In order to continue providing care, the staff at Trumbull Animal Hospital has to be my highest concern. Everything that happens at the hospital is my responsibility. It is my job to protect the staff and keep them healthy. Not doing so would mean that we could not be there for you and your non-human family members. I have numerous staff members with chronic illnesses or several who are currently pregnant. It is my job to keep them as safe as possible. The hospital waiting rooms and exam rooms do not allow for appropriate social distancing. To be honest, the hospital is a perfect place to spread a virus.
The hospital will be closed to clients to come into the office until further notice. We will be doing curbside appointments. It is a decision that I have made to best protect my staff’s health and in turn provide the best possible medical care for your non-human family members.
Respectfully,
Dr. Ian Ostrover DVM
Trumbull Animal Hospital prides itself on being a veterinary center serving Trumbull, CT. It is our veterinarian team’s goal to provide our clients and their pets with the quality vet healthcare and consideration they deserve. We understand that your pets are more than just animals, they are family members. We hope that your family will choose to become part of our vet family as well. We are currently providing healthcare services for cats, dogs, rabbits, reptiles, pocket pets, and exotic pets.
Our Veterinarian Staff
Our team of trained animal experts has founded their practice on a love of animals. Our clinic is headed by Dr. Ian Ostrover, Dr. Wendy Roberston, Dr. Melissa DeFabrizio, Dr. Hellthaler, Dr. Tarsi and Dr. Carmella. This team is made up of licensed, experienced and passionate individuals. Our first priority is always your pet’s well-being. You can always rest assured that your pet will receive the attention and professional treatment they deserve during exams and procedures.
Our Approach to Healthcare
In our clinic, we believe that pet owner education is the foundation to promote the long term health benefits for pets. This is why we love to take the time to invest in educating our clients on how to maintain a healthy lifestyle for their animals. This education includes discussing your pet’s nutrition, exercise and other lifestyle habits that can greatly affect their health. This type of education is crucial to your confidence as a pet owner. Beyond this, we take the time and attention to customize a treatment plan to help your pet get back to their healthy self as quickly as possible.
Whether your pet needs regular check-ups, routine exams, or you need advice on how to best maintain your pet’s health and wellness, you will find our clinic to be your veterinary care headquarters for domestic and exotic pets.
In addition to these services, we also offer boarding and grooming services for our clients. Our newly remodeled facility provides a welcoming environment in which your pets will love to call a home away from home. During their stay, your pets will be treated with the same care and concern that you would provide at home.
Emergencies and Surgeries
If your pet’s health takes a turn, and you find that they are in need of surgery or emergency care, you can rest assured that we have the staff, knowledge, and equipment to provide everything that your pet needs. Our staff is trained to handle most pet emergencies as well as surgical procedures. In addition, our staff will provide a positive and supportive environment for your family during this stressful time.
Your Local Veterinarian in Trumbull
If you are a pet owner living in the Trumbull area, call Trumbull Animal Hospital at (203) 268-6231 to book an appointment. We hope that you choose to be a part of our family and that we can help provide your pet with a healthy and happy life.